First Citizens Bank

 

First Citizens Bank

First Citizens Bank

First Citizens Bank is a financial institution that provides a range of banking products and services to individuals, businesses, and organizations. It was founded in 1898 in Raleigh, North Carolina, and has since grown to become one of the largest family-controlled banks in the United States.

First Citizens Bank offers a variety of products and services, including checking and savings accounts, credit cards, loans, mortgages, wealth management, and investment services. The bank also offers online and mobile banking, which allows customers to manage their accounts and access banking services from their computer or mobile device.

First Citizens Bank has more than 500 branches in 19 states and the District of Columbia, and it is a member of the Federal Deposit Insurance Corporation (FDIC). The bank's mission is to provide exceptional service to its customers and to be a responsible corporate citizen in the communities it serves.

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Ownership: First Citizens Bank is a family-controlled bank, with the Holding family owning the majority of the bank's stock. The bank is publicly traded on the NASDAQ stock exchange under the ticker symbol FCNCA.

Awards and Recognition: First Citizens Bank has received numerous awards and recognitions over the years, including being named one of the World's Most Ethical Companies by the Ethisphere Institute, receiving a 5-star rating from BauerFinancial for financial strength and stability, and being named one of the Best Banks in America by Forbes magazine.

Community Involvement: First Citizens Bank is committed to giving back to the communities it serves through philanthropic initiatives, volunteerism, and sponsorships. The bank supports a variety of organizations, including the American Red Cross, Habitat for Humanity, and local food banks.

Mobile Banking: First Citizens Bank offers a mobile banking app that allows customers to view account balances, transfer funds, deposit checks, pay bills, and more from their mobile device. The app is available for both iOS and Android devices.

Customer Service: First Citizens Bank places a strong emphasis on providing exceptional customer service, and has received high ratings from customers for its responsiveness and helpfulness. The bank's customer service team is available by phone, email, and live chat, and also has a robust online help center to assist customers with common questions and issues.

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Acquisitions: First Citizens Bank has grown significantly through a series of acquisitions over the years. In 2018, the bank completed a merger with Franklin Financial Network, Inc., which expanded its presence in Tennessee. Other notable acquisitions include Cordia Bancorp in 2017, First Citizens Bancorporation in 2014, and First Financial Holdings, Inc. in 2013.

Corporate Governance: First Citizens Bank has a strong focus on corporate governance, with a board of directors that includes a majority of independent directors. The bank also has a code of ethics and conduct that all employees are expected to follow.

Small Business Lending: First Citizens Bank is committed to supporting small businesses, and offers a range of lending products and services specifically designed for entrepreneurs and small business owners. These include SBA loans, lines of credit, term loans, and commercial real estate loans.

Financial Education: First Citizens Bank is dedicated to promoting financial literacy and offers a variety of educational resources to help customers better manage their money. These include online tutorials, webinars, and financial calculators.

Digital Innovation: First Citizens Bank is constantly investing in new technology to improve the customer experience and streamline its operations. The bank has launched several innovative digital products and services in recent years, including a digital mortgage platform and a mobile app that allows customers to send and receive money from their contacts.

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Employee Diversity and Inclusion: First Citizens Bank is committed to creating a diverse and inclusive workplace, and has implemented several initiatives to promote diversity, equity, and inclusion (DEI). These include employee resource groups, unconscious bias training, and mentorship programs.

Philanthropic Focus: First Citizens Bank's philanthropic efforts are focused on supporting education, healthcare, and community development initiatives. The bank's charitable giving program provides funding to nonprofit organizations and community projects in the areas where it operates.

Environmental Stewardship: First Citizens Bank is committed to reducing its environmental impact and has implemented several sustainability initiatives. The bank has reduced its paper usage, implemented energy-efficient technologies, and encourages employees to reduce their carbon footprint.

Online Security: First Citizens Bank takes online security seriously and offers several tools and resources to help customers protect their accounts. The bank's online banking platform uses multi-factor authentication and encryption to secure transactions, and customers can also sign up for fraud alerts and monitor their accounts for suspicious activity.

Investor Relations: First Citizens Bank provides investors with regular financial reports and updates, including quarterly earnings reports and annual shareholder meetings. The bank also has a dedicated investor relations team that is available to answer questions and provide guidance to shareholders.

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Wealth Management: First Citizens Bank offers wealth management services to help high net worth individuals and families grow and protect their assets. These services include investment management, trust and estate planning, and retirement planning.

Leadership: First Citizens Bank is led by a team of experienced executives with a strong track record of success in the banking industry. Frank Holding Jr. serves as the bank's Chairman and CEO, and the bank's leadership team includes several other seasoned banking professionals.

Online Account Opening: First Citizens Bank allows customers to open accounts online, making it easy and convenient to become a new customer. The bank's online account opening process is fast and secure, and customers can choose from a variety of account options to meet their specific needs.

Credit Monitoring: First Citizens Bank offers credit monitoring services to help customers stay on top of their credit scores and protect against identity theft. The bank's credit monitoring services provide alerts when there are changes to a customer's credit report, and also offer tools and resources for improving credit scores.

International Banking: First Citizens Bank offers international banking services to help customers with global business needs. These services include foreign exchange, trade finance, and international wire transfers, and are designed to help businesses expand their reach and manage risk in the global marketplace.

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Retirement Planning: First Citizens Bank offers retirement planning services to help customers prepare for a comfortable retirement. These services include individual retirement accounts (IRAs), 401(k) plans, and other retirement savings options.

Real Estate Services: First Citizens Bank offers a range of real estate services, including mortgages, home equity loans, and construction loans. The bank's mortgage specialists can help customers find the right loan option to meet their needs, and can also provide guidance on the home buying process.

Business Banking: First Citizens Bank offers a variety of business banking services, including checking and savings accounts, merchant services, and cash management solutions. The bank's business banking team can also provide guidance on business loans and lines of credit, and can help businesses of all sizes find the right financing options.

Online Banking Security: First Citizens Bank uses the latest security technology to protect its online banking platform and keep customers' personal and financial information safe. The bank's online banking platform features multi-factor authentication, encryption, and other security measures to prevent unauthorized access.

Investor Relations Events: First Citizens Bank hosts investor relations events throughout the year, including earnings calls, investor presentations, and industry conferences. These events provide investors with an opportunity to learn more about the bank's financial performance and strategic direction, and to ask questions of the bank's leadership team.

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Mobile Banking: First Citizens Bank offers a robust mobile banking app that allows customers to manage their accounts from their mobile devices. The app features mobile deposit, bill pay, and money transfer capabilities, as well as the ability to check account balances and view transaction history.

Community Involvement: First Citizens Bank is committed to supporting the communities where it operates, and encourages its employees to get involved in local volunteer activities. The bank also sponsors a variety of community events and initiatives, including charity walks, food drives, and financial literacy programs.

Customer Service: First Citizens Bank is dedicated to providing excellent customer service and has received several awards and accolades for its customer service efforts. The bank's customer service team is available 24/7 to help customers with their banking needs, and the bank has also implemented a customer feedback program to continually improve its service.

Insurance Services: First Citizens Bank offers a range of insurance products to help customers protect their assets and manage risk. These products include homeowners insurance, auto insurance, life insurance, and business insurance, and are offered through a network of trusted insurance providers.

Mobile Payments: First Citizens Bank is a leader in mobile payments technology, and offers several options for customers to make payments using their mobile devices. The bank's mobile payment solutions include Apple Pay, Samsung Pay, and Google Pay, and are designed to be fast, secure, and convenient for customers.

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Online Resources: First Citizens Bank provides customers with a wealth of online resources to help them manage their finances and make informed decisions. These resources include financial calculators, budgeting tools, educational articles, and interactive financial planning tools.

Commercial Banking: First Citizens Bank offers a range of commercial banking services, including lending, treasury management, and international banking. The bank's commercial banking team works with businesses of all sizes and across a range of industries to provide customized financial solutions.

Technology Investments: First Citizens Bank is committed to staying at the forefront of technological innovation in the banking industry, and has invested heavily in technology infrastructure and resources. The bank has a dedicated technology team that is responsible for developing and implementing new digital banking solutions.

Credit Cards: First Citizens Bank offers a range of credit card options for personal and business customers, including rewards cards and low-interest cards. The bank's credit card products are designed to provide customers with flexibility and convenience in managing their finances.

Mortgage Servicing: First Citizens Bank is a leading mortgage servicer, with a portfolio of more than $70 billion in mortgages. The bank's mortgage servicing team works with customers to manage their mortgage accounts and provide assistance with payment options, loan modifications, and other mortgage-related issues.

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Merger with CIT Group: In 2021, First Citizens Bank announced a merger with CIT Group, creating one of the largest banks in the United States. The combined bank will have assets of over $100 billion and will offer a range of banking and financial services to customers across the country.

Personal Loans: First Citizens Bank offers personal loans to help customers meet a variety of financial needs, such as debt consolidation, home improvements, and major purchases. The bank's personal loans feature competitive rates and flexible repayment terms, and can be customized to meet individual needs.

Environmental Sustainability: First Citizens Bank is committed to reducing its environmental footprint and promoting sustainability in its operations. The bank has implemented several initiatives to reduce energy consumption, minimize waste, and promote environmentally-friendly practices.

Small Business Administration (SBA) Lending: First Citizens Bank is a preferred lender for the SBA, which means that the bank has the authority to make SBA loans without prior approval from the SBA. The bank's SBA lending program provides financing options for small businesses, including loans for real estate, equipment, and working capital.

Community Reinvestment Act (CRA) Compliance: First Citizens Bank is committed to complying with the requirements of the Community Reinvestment Act, which is a federal law that encourages banks to meet the credit needs of the communities they serve. The bank's CRA program includes lending, investment, and service activities that support affordable housing, small business development, and community revitalization.